Virgin volt

[Jc15]

I didn't request virgin volt and for some reason I can no longer access my O2 app

[Enlli]

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

Volt is automatic if you have an O2 SIM and Virgin Broadband 

Volt Megaguide 

[pgn]

@Jc15 - 

There are often issues with the app, but you should be able to login to MyO2 using any browser at  https://accounts.o2.co.uk/signin

If browser login works, uninstall the app from your phone, reboot the phone and reinstall the app from your phone's app store,  to see if that helps.

Otherwise contact O2 by calling 202 or 0344 809 0202 (Contract)  4445 or 0344 809 0222 (PAYG)

Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). Good luck!

PS. Volt comes to you if you are a customer of both Virgin Media (broadband package) and O2 (mobile Contract) - and VM have taken to selling you the speed you want *after* mentally having applied Volt (you should be able to buy your package and then add Volt yourself later to double the speed and avail of the WiFi pods to boost your signal around your house, if needed). Being Volt or not does not affect the operation of the MyO2 app.