on 03-03-2024 09:06
I didn't request virgin volt and for some reason I can no longer access my O2 app
on 03-03-2024 09:08
If you are trying to log in to the My O2 app
Instead try the web version
https://accounts.o2.co.uk/signin
If that works then delete the app, reboot phone and reinstall
If none of that works then
You can call O2 on 202
Or use the social media links below
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Volt is automatic if you have an O2 SIM and Virgin Broadband
03-03-2024 09:09 - edited 03-03-2024 09:18
03-03-2024 09:09 - edited 03-03-2024 09:18
@Jc15 -
There are often issues with the app, but you should be able to login to MyO2 using any browser at https://accounts.o2.co.uk/signin
If browser login works, uninstall the app from your phone, reboot the phone and reinstall the app from your phone's app store, to see if that helps.
Otherwise contact O2 by calling 202 or 0344 809 0202 (Contract) 4445 or 0344 809 0222 (PAYG)
Or you can message O2 on social media on Instagram https://o2uk.co/O2CIG), Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW). Good luck!
PS. Volt comes to you if you are a customer of both Virgin Media (broadband package) and O2 (mobile Contract) - and VM have taken to selling you the speed you want *after* mentally having applied Volt (you should be able to buy your package and then add Volt yourself later to double the speed and avail of the WiFi pods to boost your signal around your house, if needed). Being Volt or not does not affect the operation of the MyO2 app.