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Cj171
Level 1: Joiner
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Hi

I’ve been a customer of Virgin Media for years, ever since they took over NTL. Have their broadband, tv, phone packages 
Been a customer of O2 for similar length of time

Tried  to get Volt, clicked in the right places, message said I was successful.

Following day went to check what my benefits were, message said I was unsuccessful as I didn’t have Virgin broadband.

Is Volt a con!!

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madasaf1sh
Level 67: Unsung hero
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@Cj171 

Something will be coming back from Virgin telling them you are ineligible, i would contact Virgin Customer Services on 150 or 0345 454 1111 and ask them to make sure all the details are correct and match exactly...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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pgn
Level 63: Greatness Assured
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If you registered, it can take up to 14 days for Volt benefits to be applied, both on the VM side and on the O2 side, @Cj171 - more here: Volt Megaguide 

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Enlli
Level 9: Fired up
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Yes, up to 14 days although could be quicker. Mine was 8

Just make sure your address in both Virgin Media and O2 match exactly

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Cj171
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Thanks for the reply.

O2 are saying I can’t register because I don’t have Virgin broadband which I’ve had for years. I’ve been at the same address for 26 years

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madasaf1sh
Level 67: Unsung hero
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Registered:

@Cj171 

Something will be coming back from Virgin telling them you are ineligible, i would contact Virgin Customer Services on 150 or 0345 454 1111 and ask them to make sure all the details are correct and match exactly...

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Cj171
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Thanks I’ll give that a go

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