O2 sim not arrived

[scorpiono13]

i recently got virginmedia broadband with 02 sim deal. but i have not received any 02 sim neither got any email from O2. what is the process to get 02 sim?

i raised complain with viring media they asked me to contact 02. 

please guide.

Thank You

[madasaf1sh]

@scorpiono13 

You need to contact o2 then, and this isnt customer services but is a customer to customer community.. 

All the contact details are here Guide: How to find help & contact O2 

[wythnos]

If it helps, I'm going through the same things now.

It took 7 days before I got an email from o2 saying your account is being set up but in my case, because I had an o2 account in the dim and distant past, I got a mail saying they couldn't set up my account because it already exists.

Fair enough - called o2 and they didn't have a clue what I was talking about. They then wanted me to sign up for a SIM only deal (that I had requested) but the deal that I had from Virgin doesn't seem to be available on the o2 website (5GB 18 months contract) so I'm a bit stuck. I have the email with the CIS and CSS contract details so not sure if these are specific to me (i.e. o2 can look them up) or just boilerplate documents. I may have to go into a shop.

[MI5]

Online sales seem to be taking around 10 days to be delivered these days.

In store is always quicker but photo ID will be required.

[Dave-O2]

Afternoon @scorpiono13 & @wythnos 

Just checking in if you're still facing these issues? If so, can you please drop me some of the account details via PM?