New Volt Contract with Virgin Media - same SIM with O2?

[JohnO48]

Hi

I've just taken out a new Virgin Media Volt contract which includes an O2 SIM at £25/mo. They said that because I have an existing O2 SIM from the last Volt deal, I can keep that rather than having to take out a new contract. However, they said I'd have to contact O2 to get the £25/mo tariff, as it's currently over £32 after the various price rises.

Does anybody know how I can request this? I've tried with the above explanation to two different operators via the live chat and neither understood what I was asking and closed the chat which is frustrating. I was trying to avoid hours on the phone if at all possible, but chat seems to be the only option otherwise. 

Cheers

John

[Enlli · Accepted solution]

So what are you paying now? Do you need unlimited data? 

As long as you have an O2 SIM you can change tariff to something more suitable without taking out a new contract 

[JohnO48]

Thanks for the advice, I wasn't aware of that and thought it was linked somehow. My account states that I've currently got a 250GB SIM with unlimited minutes/texts and I'm paying £32.74 a month. I didn't choose this, it was just what they signed me up with when I signed up for Volt 18 months ago. 

I only use it as a backup so don't use anywhere near the data limit, but I was happy to keep it if they'll honour the £25/mo advertised on the Volt bundle I've just taken out (or 'renewed'). I was trying to keep it simple in retaining the existing SIM rather than having a new account set up, but I'm starting to wish I'd just let Virgin Media sign me up again and cancelled this one. 

Cheers

John