cancel
Showing results for 
Search instead for 
Did you mean: 

My O2 Data doesn't added

Hody
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi Team,

 

I am O2 customer and Virgin customer as well. the Virgin broadband was double up the speed, However my O2 data is not double up, Could some one help? thanks 

Message 1 of 9
2,048 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Hody 

 

It can take 14 days for the double data allowance to be applied to your account,  if it hasn't then contact o2, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

View solution in original post

Message 2 of 9
2,041 Views
8 REPLIES 8

madasaf1sh
Level 76: Forum Legend
  • 9988 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Hody 

 

It can take 14 days for the double data allowance to be applied to your account,  if it hasn't then contact o2, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 9
2,042 Views

pgn
Level 74: Whizz kid
  • 35218 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

All info on Volt in here, @Hody -> Volt Megaguide - leave it for the recommended 14 days, as the guide says, from the day you activated it in your MyO2. Good luck.

Plus there is an issue in MyO2 showing data currently, so check your Bolt-ons to see if your Volt has been applied.

Screenshot_20220704-115910.png

 

Message 3 of 9
2,037 Views

Hody
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I already waited more then 14days. 😞

Message 4 of 9
2,037 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

Message 5 of 9
2,033 Views

pgn
Level 74: Whizz kid
  • 35218 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

@Hody wrote:

I already waited more then 14days. 😞


Check your bolt-ons to be sure, @Hody - there is a problem with MyO2 app or web site displaying any data at the minute (see my earlier screen shot).

Message 6 of 9
2,030 Views

Hody
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

the live chat is not available all the time........

so the only way is find O2 on facebook

Message 7 of 9
2,025 Views

pgn
Level 74: Whizz kid
  • 35218 Posts
  • 224 Topics
  • 1558 Solutions
Registered:

Calling 202 for contract, 4445 for PAYG, is there all day every day. Yes, calling shortly after 8am is the best time to get on the queue, but your mileage may also vary, @Hody.

Other advice on this thread is equally as good 👍

Message 8 of 9
2,006 Views

Hody
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I am searching O2 on facebook, they are looking for my case now, thankyou All:)

Message 9 of 9
2,004 Views