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Double data with Volt good. Extra broadband speed and new hub really not wanted.

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SezzaPezzaGezza
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on ‎13-06-2023 10:37

on ‎13-06-2023 10:37

Not happy that the volt double data for my mobile also means I have to use a new hub. I didn't really want faster broadband.  The new hub and password has completely messed up my house!

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Enlli
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on ‎13-06-2023 10:51

on ‎13-06-2023 10:51

Broadband is handled by Virgin Media.

You will need to contact them

150 if you have a Virgin landline or 0345 4541111 from any other phone

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 67: Unsung hero
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on ‎13-06-2023 10:51

on ‎13-06-2023 10:51

Broadband is handled by Virgin Media.

You will need to contact them

150 if you have a Virgin landline or 0345 4541111 from any other phone

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
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‎13-06-2023 10:54 - edited ‎13-06-2023 10:55

‎13-06-2023 10:54 - edited ‎13-06-2023 10:55

You can change the SSID and password on the new hub to match the old details @SezzaPezzaGezza ?

 

Edited to add:

Do you HAVE to change? Would the old hub not work just at a lower speed?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
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on ‎13-06-2023 11:26

on ‎13-06-2023 11:26

@SezzaPezzaGezza 

How to change wifi name here https://19216811.uno/virgin-media-router-login/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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