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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Virginmedia/02 volt package

Why has my contract with virginmedia/o2 package increased on the o2 sim card .Started with £25 in the contract now its increase along with VAT to over £30 month.I have 2 mobile phone sim cards with virginmedia with no VAT Watch and see what happens

Raff1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Extra charge

I was told by Virgin that my Volt payment to O2 was £5.00 a month all in (incl.VAT), why is my latest bill £5.86?

O2 staff unaware of volt benefits

Is there ANYONE at o2 that knows a single thing about this?Been to 2 stores and rang and not one single person has a clue about this and one even made out I was making it up, even after I showed him the Web page.If you're gonna offer a promotion o2, ...

viridis by Level 56: Guvnor
  • 7 replies
  • 1 kudos

Problems with signal on virgin mobile.

Does anyone know what went wong with the signal on virgin mobile two nights ago as I lost service with virgin mobile over night as I lost signal and I thought it was my phone so I turned my off and then back on and that did not work so I took the sim...

Luke30 by Level 7: Part Timer
  • 3 replies
  • 0 kudos

Resolved! 02 mycare

I've just recieved an email from 02 mycare informing me that I owe £12 plus £6 if its not paid within 4 days -on an account that was cancelled a few weeks ago -mis-sold to me by Virgin media when I joined on a broadband only deal -had a lengthy conve...

GRIFF74 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel Volt package that was mis sold by Virgin Media

A few weeks ago, I was called by Virgin Media offering me upgrades to my service. I verbally accepted a package (that included an O2 Volt account - even though I already have an O2 account - have done for many years!) Cut a long story short... the ne...

Mungo by Level 1: Joiner
  • 5 replies
  • 0 kudos

Volt benefit

Hi, I’m o2 and virgin broadband customer both accounts my name with same address. Still wait my extra 50GB to be added to my account but no one seems to be willing to help me as I have called O3 & virgin media several times but they keep saying it wi...

Resolved! Cancel contract mid term

When my virgin contract expired, I took out a Volt agreement which included an O2 sim, but the O2 sim was under a seperate agreement with O2. Before this I was on a virgin mobile sim which was excellent, but virgin insisted I had to move to O2. Since...

miket3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Travelling to the USA

How can I use my phone the USA

Paresh by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 Travel Inclusive Zone Bolt On or O2 Travel Bolt On

Good day all, I would hope the answer is obvious but I would appreciate confirmation all the same! I have the O2 Travel Inclusive Zone Bolt On as part of my package which means calls/data etc in USA are included as part of my allowance there. I also ...