Bill sent to me and I don’t owe anything

[Robert65]

I received a bill in the post for £24.98 , I called 02 and was told I don’t owe anything then he said go to a 02 shop as he couldn’t do anything about it on the phone. I went to the shop and was told they can’t do anything. So I now have a bill I don’t owe and no one will help me , if I don’t pay it they will disconnect me and take me to court. What can I do please.

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm