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wifi calling moto 5g plus

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Hollars
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on ‎18-02-2021 16:05 - last edited on ‎19-02-2021 14:53 by

on ‎18-02-2021 16:05 - last edited on ‎19-02-2021 14:53 by

Hi

I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required.

Is there anyway I can download the required firmware please ?

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Hollars
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on ‎18-02-2021 17:25

on ‎18-02-2021 17:25

Just done so. I will wait and see if it is succesful fingers_crossed

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Hollars
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on ‎18-02-2021 17:26

on ‎18-02-2021 17:26

I will let you know either way

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MI5
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on ‎18-02-2021 17:28

on ‎18-02-2021 17:28

Fingers crossed slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MI5
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on ‎18-02-2021 17:37

on ‎18-02-2021 17:37

A quick Google suggest the setting should be in "Wireless and Networks"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Hollars
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on ‎23-02-2021 09:02

on ‎23-02-2021 09:02

Hi again

 

I called O2 again and they confirmed I was already set up for wifi calling then randomly two days ago it appeared as a menu option under settings - network & internet - mobile network - advanced. It works brilliantly for me as i live in a complete phone signal black spot.

Annoyingly this doesn't give anyone else a definitive sollution but I can confirm, as you said before, i did not have to download any firmware.

 

Many thanks for all of your help with this 

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MI5
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‎23-02-2021 09:08 - edited ‎23-02-2021 09:08

‎23-02-2021 09:08 - edited ‎23-02-2021 09:08

Glad you're sorted.
Sometimes takes 24/48 hours for it to activate on the system so the last call you made to CS must have been actioned correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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