vat bill

[AA7]

How do i get a vat bill / invoice ?

[MI5]

@AA7 

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

[AA7]

Thanks.  I will try because the virtual online assistance is absolute rubbish. I have tried numerous times before but I thought maybe now the billing web page has changed it might be accessible - it appears not.  Think I shall be moving away from them this time as they offer no support and this is all i ever asked for.  Its not a big ask, other phone companies don't seem to have an issue doing it 

[pgn · Accepted solution]

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@AA7 wrote:

Thanks.  I will try because the virtual online assistance is absolute rubbish. I have tried numerous times before but I thought maybe now the billing web page has changed it might be accessible - it appears not.  Think I shall be moving away from them this time as they offer no support and this is all i ever asked for.  Its not a big ask, other phone companies don't seem to have an issue doing it 

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It took several months of hassle from me to get VAT invoices switched on in My MyO2 - once enabled, it stays on, usually, @AA7 - just keep calling 202 around 08:15am until you get a good agent who knows the magic runes to apply to your account. Guide: How do I get to the 'Download Bill' page? shows some of the hassle I had back in the day.

Note the VAT only applies to your Refresh Tariff Airtime component, as the Device Plan is a credit agreement.

If you are SIMO or on a bundled tariff from a reseller, the VAT invoice shows all the detail and a VAT number on the first page of the bill.

Good luck!

[AA7]

Thanks for the information.  Much appreciated