@Rhino82
For an upgrade you need to do a sim swap Guide: Sim Swap: a mini guide 2017 update
If new to O2, guide here Guide: Migration & porting into O2
Guide: How to find help & contact O2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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