sim esim swap

[cwj]

i have lost my sim card at home and been sent a esim card as replacement it asks for old sim card number but as  lost the sim i do not have is there away of by passing that. agent  who sent card said it would be activated  to my number  would that be right

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this