reference code 10 on Apple Watch

[JoaoPadilha]

Hi. 
I’ve been trying to set up my new Apple Watch Ultra and like many people before I am getting the annoying:

“Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code 10”

I called O2 and tried all the trouble shooting they say. Nothing works. They say they have to investigate. I don’t get it. It’s an error code so it should be listed and have a step by step in how to sort it out. Am I not right?
I have seen this being asked around here a lot but never saw the solution for it. 
I even went to an O2 store and they had no clue what to do with about it. 
Anyone been through the same and knows the solution for this? Or is the solution just to go to another provider? 

thank you in advance. 

[MI5 · Accepted solution]

@JoaoPadilha 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[JoaoPadilha]

Hi. Thank you for your reply. 
Is messaging service better than the Chat they offer on their website? I’ve already left a message. Just waiting for reply. 

[MI5]

@JoaoPadilha 

Yes, you will get a personal contact with someone who will follow it through to resolution.

[mobileappz]

Hi I am experiencing the same issue, code 10. No resolution yet. See previous posts which have more details. It was working to some degree albeit without maintaining a cellular connection. But now there is no cellular plan set up at all after asking for plan to be removed to try to fix things, now it’s impossible to get a new plan set up with code 10 error. Thanks

[pgn]

@mobileappz - reach out to O2 in Social Media, links just below this post. Also see answers in your other message thread. Good luck!

[mobileappz]

Thanks

[PF1971]

Same issue, I can’t believe that no one knows what a code 10. I’ve spoken to several different advisors and “tech” support but no one can resolve. When it gets to hard they just want to transfer you to someone else who puts you on hold again and then you have to explain everything again. I’ve tried everything including resetting phone, Watch and new esim for phone. Frankly o2’s customer service is appalling, if they haven’t resolved by the end of this week. I’ll be moving provider as they are not providing the service I have requested.

[PF1971]

Hi, has this been resolved? I have the same issue, getting no where with o2.