"Your O2 account is not eligible to enable mobile data on your Apple Watch".

[RobbieSELONDON]

Hi

I wonder if you can please help.

I have just purchased an Apple Watch 7 with LTE so I can use the watch independently of my iPhone.

When I go in to MOBILE DATA in the Watch App I get the following message:

"Your O2 account is not eligible to enable mobile data on your Apple Watch. Contact O2 for more information".

I went into the O2 store in The Strand, London today and the in-store guru sat with me for well over an hour trying to sort the issue.

We unpaired / repaired the watch - to no avail and also reset the watch back to factory settings and paired it again. 

We seemed to have tried everything - the guru even went online to the tech centre but still no answer. 

Her suggested I completely reset the iPhone and start from the ground up - which I did to no success.

Can anyone please help me?

Robbie 

[jonsie]

Did you have a previous watch associated with your account?

[RobbieSELONDON]

No - I've never had an LTE watch - just a standard Apple Watch 3 with no LTE built in.

[RobbieSELONDON]

This is my first Apple Watch (a series 7) with the LTE option. The store guru said he'd never seen anything like it - and gave up!

[MI5 · Accepted solution]

@RobbieSELONDON 

You need wifi and 4g calling enabled and active on your account and also have a direct debit setup to pay the bills from.

In addition, you must have iData bolt on enabled on your account.

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

[RobbieSELONDON]

Hey - thanks.

I checked and I do have Wifi calling enabled on my account but when I try to toggle it to ON /I get the message: "To allow Wi-Fi calling on this account, contact O2".

Any thoughts??

Cheers

[MI5]

@RobbieSELONDON 

You need to ask O2 to enable it on your account, then turn it on in your MyO2.

[RobbieSELONDON]

Cheers - I'll get that all done!