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grang · ‎28-09-2020

Hi, I'm trying to put my o2 PAYG sim card into my new phone, but it can't see it. My old phone is a Samsung GT-E1080i, my new phone is a Emporia-One v200.

My husband has a Nokia 2330c-2, also on o2 PAYG, and his sim card works in all 3 phones. My sim also works in my phone and his Nokia, just not the Emporia. Any ideas?

grang · ‎10-10-2020

I've now eliminated the problem. It appears that these sim cards are too thin for the Emporia's sim slot, so I squeezed a thin shim on top of it. The only reason they all worked in the Nokia is because that uses a "drop-in" sim slot with a retaining clip. Thanks to everyone for your help.

View solution in original post

MI5 · ‎28-09-2020

@grang

The only thing i can think of is that it's the wrong size?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎28-09-2020

@grang

This might be a silly question :
Have you put the sim card in the memory card slot at all?

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎28-09-2020

I figured it was in the correct slot as the other sims worked in the phone OK.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

grang · ‎29-09-2020

It's definitely the right size, and in the right slot. I've cleaned it as recommended, but it still only works in the 2 phones, whereas the other sim card works in all 3 phones.

MI5 · ‎29-09-2020

@grang

I think I'd take it and your sim to your local O2 store so they can check if there is an issue with your sim card at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

grang · ‎29-09-2020

I wish I could, but we are still in lockdown due to age and underlying health issues. I really wish it was possible to speak to o2 tech support about this.

MI5 · ‎29-09-2020

@grang

I can ask @O2Emma to give you a shout but not sure if she can do anything other than order a new sim for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Emma · ‎29-09-2020

Hi @grang if your sim works fine in 2 phones this would suggest not a sim issue please can you post what your Emporia-One v200 says/shows when you insert sim please .

O2Emma · ‎29-09-2020

@MI5 Thanks I have just posted on thread.

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