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not recieving calls or text on upgrade

louisa1
Level 1: Joiner
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hi, i upgraded my phone the other night, i put the new sim in new phone smart transferred all my info across but im not receiving text or calls through my new phone? my number still the same. they are just coming to my old phone. i am getting whatsapp and facebook messages on new phone but not calls or text? how do i sort this?

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MI5
Level 94: Supreme
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@louisa1 

You need to use your old sim in the new phone or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127444 Posts
  • 614 Topics
  • 22131 Solutions
Registered:

@louisa1 

You need to use your old sim in the new phone or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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Hi @louisa1 

You need to do a sim swap to use your new sim Guide: Sim Swap: a mini guide 2017 update 

Or you could use your old sim in your new phone.

Veritas Numquam Perit

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