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on 28-04-2022 14:39
hi, i upgraded my phone the other night, i put the new sim in new phone smart transferred all my info across but im not receiving text or calls through my new phone? my number still the same. they are just coming to my old phone. i am getting whatsapp and facebook messages on new phone but not calls or text? how do i sort this?
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on 28-04-2022 14:43
You need to use your old sim in the new phone or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
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on 28-04-2022 14:43
You need to use your old sim in the new phone or do a sim swap to activate the new sim Guide: Sim Swap: a mini guide 2017 update
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-04-2022 14:43
Hi @louisa1
You need to do a sim swap to use your new sim Guide: Sim Swap: a mini guide 2017 update
Or you could use your old sim in your new phone.
Veritas Numquam Perit