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multiple numbers on account / separate My O2 apps

Biker73
Level 1: Joiner
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on ‎07-12-2023 11:45

on ‎07-12-2023 11:45

Hi, I have two numbers on the same contract / account, one for myself and one for my wife. However after the PAC's were processed I no longer see one number in my app, my wife can not register a separate email as its on my account and also  she has lost all mobile data whilst in France this week (which was working on the temp O2 number before the PAC was processed).

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MI5
Level 94: Supreme
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on ‎07-12-2023 11:54

on ‎07-12-2023 11:54

@Biker73 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 69: Guiding Light
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on ‎07-12-2023 11:57

on ‎07-12-2023 11:57

Regretfully, O2 are not merging accounts at the moment so it's a mean a separate MyO2 account with a different email for each.

 

With regards to the mobile data you can Message O2 on

 

Facebook (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) 

They should be able to help you.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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