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is it a scam?

Miry
Level 1: Joiner
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on ‎21-09-2023 22:00

on ‎21-09-2023 22:00

I just received a text message saying that my order has gone through - but i have not placed any order. is it a scam?

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MI5
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on ‎21-09-2023 22:12

on ‎21-09-2023 22:12

@Miry 

It's a system message generated when O2 move you to the new billing system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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xbnathan
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on ‎24-09-2023 06:35

on ‎24-09-2023 06:35

I got a similar text coming through about a sim card order is on its way even though I've had no previous orders for O2 products or even had an account to order with. I haven't placed this order and from looking through other threads I'm concerned as this is a pattern that leads to my sim being stolen.

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Enlli
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on ‎24-09-2023 08:02

on ‎24-09-2023 08:02

@xbnathan 

Advice is that if you are in any doubt contact O2 on 202 from your handset or 0344 809 0202 from any other 

Also

Message O2 on
(Facebook) (https://o2uk.co/O2CFB) 
X (Twitter) (https://o2uk.co/O2CTW) or
Instagram (https://o2uk.co/O2CIG) ,
They should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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