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iphone App help please

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alisonj27-20
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‎22-06-2022 11:48

‎22-06-2022 11:48

The dim one again....I am trying to get Apps that i had on my android on my new iphone (virgin money etc) and they dont seem to be happening - just getting the circle of doom! Any help appreciated please? 

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madasaf1sh
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‎22-06-2022 13:15

‎22-06-2022 13:15

@alisonj27-20 

 

I would check if you have a payment method setup in the App Store, and also that you are connected to WiFi as some apps wont download over mobile data.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
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‎22-06-2022 13:15

‎22-06-2022 13:15

@alisonj27-20 

 

I would check if you have a payment method setup in the App Store, and also that you are connected to WiFi as some apps wont download over mobile data.. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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alisonj27-20
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‎22-06-2022 13:28

‎22-06-2022 13:28

thank you - I thought i had set up my bank details with it but maybe i havent - can you remind me how i do this please as i have just looked in App store and in settings and cant see anything obvious? thank you

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MI5
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In response to alisonj27-20
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‎22-06-2022 13:34

‎22-06-2022 13:34

@alisonj27-20 

You set a payment method under your Apple ID in Payment and Shipping.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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