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iPhone unresponsive and can't switch off

Sunni
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My little boy touched my phone whilst on FaceTime and it seemed to lovk to a blank black screen couldn't end the FaceTime call and it still shows that screen on background apps 

 

now I can't open any icons and can't shut or reset the phone

 

i can scroll but if I touch app to open nothing happens

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MI5
Level 94: Supreme
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@Sunni 

You need to reset the phone.

Press volume up then volume down then hold the power button until the Apple logo appears on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Sunni
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I've tried that and it doesn't work

 

power button seems to be unresponsive too I can't lock it, when it eventually goes to lock screen itself it unlocks with just a scroll instead of pin code

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MI5
Level 94: Supreme
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Registered:

@Sunni 

Never known one to not reset but I guess you'll just have to wait for the battery to go flat.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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