Solved: Re: iPhone 14plus

Annesimona369 · ‎23-08-2023

I’ve got an iPhone 14plus and have been told by 02 support that if I want 5g I need a new 5g sim

does that sound right?

MI5 · ‎23-08-2023

Yes it is. A 5g sim is required to get 5g.

Pop into your local O2 store with photo ID to get one for free.

You also need to be in a 5g area once you have the sim O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-08-2023

@Annesimona369

Yes it is. A 5g sim is required to get 5g.

Pop into your local O2 store with photo ID to get one for free.

You also need to be in a 5g area once you have the sim O2 Service Status

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Annesimona369 · ‎23-08-2023

Thanks 👍

MI5 · ‎23-08-2023

You're welcome @Annesimona369

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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