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iMessage not working

Bethany99
Level 1: Joiner
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Hi, I recently changed to o2 and wanted to keep my number from a previous contract. It had been working fine until a week ago. I can no longer receive iMessages only texts. 

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MI5
Level 94: Supreme
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Registered:

@Bethany99 

Check your number is correct in Settings >Phone >My number.

If not, edit it, save and reboot phone.

If you can't edit it, do a network settings reset.

Check in message settings that "start conversations from" has your number ticked.

Finally, if all else is failing, log out of icloud and log back in again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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