iMessage and FaceTime not working after port in from EE.

[Sloan650]

Hello 👋 

Hoping someone or one of the o2 account advisors can help with this. 

I ported in from EE and the port was completed on Monday, everything seems to be working expect iMessage and FaceTime. I constantly get “an error occurred during activation” message every time I try to activate. 

At my wits end, I’ve tried all the troubleshooting even swapping to a new eSIM.  As others have said I’ve tried others sims in the phone and it activates just fine the issue seems to lie with my ported number and/or O2 Sim. 

[Sloan650]

@O2Sarah- 

[O2Sarah-]

Thanks for the tag @Sloan650 

I message can take a few days to activate after a number move but i will send you a message so we can double check your account.