iMessage and FaceTime activation issues

Evo_Lee · ‎14-07-2022

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.

anyone got any advice? I have just asked for a replacement SIM card to try that.

thanks

l

jonsie · ‎12-12-2022

I wouldn't recommend O2 to anyone at this moment in time

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎12-12-2022

I'll bet that over 90% of the posts we get on here are related to incorrect account setup or a basic system failure.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ChrisH52 · ‎13-12-2022

Yeah, certainly seems that way. Lack of comeback to the same issues with a solution doesn’t help either - I found numerous threads on here regarding FaceTime and iMessage activation issues but never any resolutions posted…

Ethanzo · ‎13-12-2022

Hello! I have the same issue since I recently switched providers. Could anyone provide any help?

Breanna · ‎14-12-2022

Morning

@O2Ryan would you mind taking a look at this for @Ethanzo?

O2Ryan · ‎14-12-2022

thanks for the tag ill send a private message over now.

SIBA · ‎15-12-2022

Another one for help please Ported from SIM to eSim and now iMessage just hangs on trying to activate, thanks!

pgn · ‎15-12-2022

@SIBA wrote:
Another one for help please Ported from SIM to eSim and now iMessage just hangs on trying to activate, thanks!

Hi @SIBA - tagging @O2Ryan to this, he is on from 8am or so this morning, watch out for a PM from him looking for more details. Good luck!

Links to O2 Social Media Team here

O2Ryan · ‎15-12-2022

Thanks for the tag ill send a private message over now.

Stewart25 · ‎29-12-2022

Hello, i am having the same unsuccessful activation issue for iMessage & FaceTime after my port in from EE to o2. Have tried all suggestions on this thread but still no luck. Please could somebody look into this for me? Thank you 😁

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