iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[jonsie]

I wouldn't recommend O2 to anyone at this moment in time

[MI5]

I'll bet that over 90% of the posts we get on here are related to incorrect account setup or a basic system failure.

[ChrisH52]

Yeah, certainly seems that way. Lack of comeback to the same issues with a solution doesn’t help either - I found numerous threads on here regarding FaceTime and iMessage activation issues but never any resolutions posted… 

[Ethanzo]

Hello! I have the same issue since I recently switched providers. Could anyone provide any help?

[Breanna]

Morning

@O2Ryan would you mind taking a look at this for @Ethanzo?

[O2Ryan]

thanks for the tag ill send a private message over now.

[SIBA]

Another one for help please Ported from SIM to eSim and now iMessage just hangs on trying to activate, thanks!

[pgn]

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@SIBA wrote:

Another one for help please Ported from SIM to eSim and now iMessage just hangs on trying to activate, thanks!

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Hi @SIBA - tagging @O2Ryan to this, he is on from 8am or so this morning, watch out for a PM from him looking for more details. Good luck!

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Stewart25]

Hello, i am having the same unsuccessful activation issue for iMessage & FaceTime after my port in from EE to o2. Have tried all suggestions on this thread but still no luck. Please could somebody look into this for me? Thank you 😁