iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[Cleoriff]

@SQH94

 @O2Georgina is on currently. I'll tag her to your post and hopefully she will be able to help.

[O2Georgina]

Thanks for the tag @Cleoriff 

@SQH94  I will send you a private message now

[ChrisH52]

Adding myself to this thread… moved over from EE - number ported yesterday, tried a sim swap today in store and iMessage and FaceTime are still “waiting for activation”

[ChrisH52]

Update: left my phone on overnight and it’s now failing activation for both FaceTime and iMessage. Been with o2 since Thursday and neither has worked… quite the start to my contract.

[Cleoriff]

@ChrisH52 

I'll tag one of our account advisors to help. @O2Georgina are you able to assist @ChrisH52 please?

[O2Georgina]

Thanks for the tag @Cleoriff 

@ChrisH52  I will send you a private message now

[ChrisH52]

Update: Got mine sorted - spoke to Apple this morning and the issue is regarding International SMS configuration - when the number ports, sometimes this doesn't get set up correctly - and iMessage/FaceTime need this to activate. Spoke to O2 on 202 this morning, and after being referred to a specialist, it was determined that International SMS wasn't correctly configured on my number. Was rectified and after a few hours and a few restarts of my iPhone - iMessage and FaceTime burst into life.

Hope this helps anyone else who's been losing sleep over this, too!

[Breanna]

@ChrisH52 Amazing info. Thanks for getting back to us with how you got that solved 👏

[ChrisH52]

No probs - found loads of people complaining about the same issue but very few solutions posted afterwards!

[MI5]

So many "basic" issues with O2 at the moment. They seem incapable of getting anything set up correctly these days.

Seems related to the Virgin merger so it seems better training is required amongst the staff.