iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Lisa]

Morning all, thanks for the tag @Breanna 

@MTin I’ll message you privately and look in to this for you. 

[Stephiix]

Hi @O2Lisa i have the same issue, would you be able to take a look for me?

[O2Lisa]

Morning @Stephiix, of course I can .. I’ll message you privately and look in to this for you 😊

[Stephiix]

I've sent you a DM @O2Lisa 

[Mpatel]

Hi, I’m having the same issue. Would you be be able to help resolve @O2Lisa 

[O2Lisa]

I’ll send you a private message @Mpatel 😊

I can look further in to this for you. 

[Chan2553]

Hi @O2Lisa 

Are you able to have a look at my account please as since my number port took place on 21st October I have been unable to send text messages and iMessages/FaceTime 

[O2Lisa]

Morning @Chan2553, of course I can.

I’ll message you privately and look in to this for you. 

[FirmWill]

Hi there,

I am also having an issue activating message. Everything was working fine until the morning of 26th October. I have tried everything, resetting my phone etc Would you also be able to look into it for me @O2Lisa ?

Kind Regards,

[O2Lisa]

Morning @FirmWill .. I’ll message you privately and look in to this for you.