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on 01-02-2023 12:21
my phone did an update and my finger print lock disappeared. pin lock will not work either.
also tried to unlock with find my mobile and nothing works. only had the phone about 10 days
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on 01-02-2023 12:25
Try a factory reset first and if no luck, contact O2 for a return.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-02-2023 12:25
Try a factory reset first and if no luck, contact O2 for a return.
If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
https://www.o2.co.uk/help/device-and-sim-support/returns-and-repairs
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

