extra charge for voice mail

[Jenny9]

I have just received my first O2 bill and I have been charged extra for a 'voice call' I would like to find out what and when the call was and who to, as I have not used any premium etc services. Whether I try to identify this call or to speak to ,or email someone, I am just going round in circles. How can I establish why I have been charged for this as I do not want to repeat whatever call I have made in the future

[MI5 · Accepted solution]

@Jenny9 

This looks like something you’ll be able to do or check in the My O2 app. We have a guide to help with that if you’re unsure how to use it Guide: How-to guide for My O2 And don’t worry if you get stuck because there’s an in-app messaging service you can use to chat with O2 who can help. Just go to the ‘Support’ tab and ‘Start a Conversation’ at the bottom.

If you still need help then the Social Media teams will be on hand, just send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Thanks

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202 (or specific Payment management number -0800 902 0217 )