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ebay and paypal are failing to text a code to my mobile

duns123
Level 1: Joiner
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I am at my wit's end because all day I've tried to log in to both sites (on a windows PC) but they demand 2-step verification but when I press the button for them to send a text it's not appearing on my phone at all. They have my correct mobile number as it's worked in the past. I tried deleting msgs from my mobile, switching it on and off. even tried a different browser on the computer but nothing works. Is it a telecom or network problem? 

The bad thing is that I cannot contact support on either website due to having to log in which I can't

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MI5
Level 94: Supreme
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@duns123 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150729 Posts
  • 645 Topics
  • 28710 Solutions
Registered:

@duns123 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
335 Views