O2 mobile app

[Spence]

I recently changed tariff from pay as you do to pay monthly. To do this O2 sent a new sim card. They also told me that with a new sim I would find it easier to connect to the weak signal I have here at home.

I inserted the new sim but since then I have not been able to sign-in using the mobile app (although my mobile phone is working inother ways) .   Why not?

Also, when at home, the mobile signal is so weak that I often cannot receive the one-time code from O2.

Many people try to contact me at home using my mobile, the most important being doctor and hospital messages and paypal one-time passcodes.

How can I get help with these two things?

The mobile app and the signal.

I have been try to phone customer services over the last two weeks without succes.

[Cleoriff · Accepted solution]

@Spence 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[Enlli]

A pay monthly SIM will not give you better reception than one on PAYG.

It does have one advantage in that you can use WiFi Calling at home.

It will need turning on in your account 

Details here

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

[Breanna]

@Spence any luck with getting the WiFi calling turned on?