cancel
Showing results for 
Search instead for 
Did you mean: 

O2 mobile app

Spence
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I recently changed tariff from pay as you do to pay monthly. To do this O2 sent a new sim card. They also told me that with a new sim I would find it easier to connect to the weak signal I have here at home.

 

I inserted the new sim but since then I have not been able to sign-in using the mobile app (although my mobile phone is working inother ways) .   Why not?

Also, when at home, the mobile signal is so weak that I often cannot receive the one-time code from O2.

Many people try to contact me at home using my mobile, the most important being doctor and hospital messages and paypal one-time passcodes.

How can I get help with these two things?

The mobile app and the signal.

I have been try to phone customer services over the last two weeks without succes.

Message 1 of 4
530 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 121801 Posts
  • 823 Topics
  • 7451 Solutions
Registered:

@Spence 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 4
524 Views
3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 121801 Posts
  • 823 Topics
  • 7451 Solutions
Registered:

@Spence 

We're just customers like you but it sounds as if you need someone to access your account which can't be done from here.

Give O2 a call on 202 or 0344 809 0202 (Contract) OR 4445 or 0344 809 222 (PAYG)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
525 Views

Enlli
Level 64: Magistrate
  • 5921 Posts
  • 45 Topics
  • 1411 Solutions
Registered:

A pay monthly SIM will not give you better reception than one on PAYG.

It does have one advantage in that you can use WiFi Calling at home.

It will need turning on in your account 

Details here

https://www.o2.co.uk/connectivity/wifi-and-4g-calling

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
523 Views

Breanna
Former Staff
  • 1808 Posts
  • 117 Topics
  • 17 Solutions
Registered:

@Spence any luck with getting the WiFi calling turned on?

Message 4 of 4
500 Views