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eSim

SteThe
Level 1: Joiner
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on ‎11-11-2024 19:59

on ‎11-11-2024 19:59

How do I do a sim swap!! I have moved from moto to google pixel via the out the box experience and transferred apps but now asking to get in touch regarding the esim.. I have no phone services now!

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jonsie
Level 94: Supreme
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on ‎11-11-2024 20:08

on ‎11-11-2024 20:08

Help guide here

eSIM - How to activate  

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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SteThe
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on ‎11-11-2024 20:19

on ‎11-11-2024 20:19

Tried all the support pages, I don't get the option to transfer sim as mentioned?

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jonsie
Level 94: Supreme
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on ‎11-11-2024 20:35

on ‎11-11-2024 20:35

You can't transfer an esim

You need to either request O2 to push one to My O2 or call instore

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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‎11-11-2024 20:37 - edited ‎11-11-2024 20:39

‎11-11-2024 20:37 - edited ‎11-11-2024 20:39

.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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‎11-11-2024 20:42 - edited ‎11-11-2024 20:43

‎11-11-2024 20:42 - edited ‎11-11-2024 20:43

@MI5 wrote:

.

There's an # tag for that as above @MI5 

#esi

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
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on ‎11-11-2024 20:44

on ‎11-11-2024 20:44

Realised after so deleted it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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