eSIM email
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on 09-01-2025 14:58
my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened. I was told my eSIM would be sent to my email in a matter of minutes yet I have received nothing after almost 2 hours. I can’t access my o2 app as it sends a code to my number which I do not have access to at this time
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on 09-01-2025 15:10
or give them a call on 202 or 0344 809 0202
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09-01-2025 15:11 - edited 09-01-2025 15:12
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09-01-2025 15:11 - edited 09-01-2025 15:12
Unless they send a QR code via email you have a problem. They insisted on snail mail with me.
In the end I called into an O2 store with photo ID and got a plastic SIM as O2 and eSIMs don't get along
We have no way of helping here as we are customers with no access to O2 systems
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on 11-01-2025 18:32
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on 11-01-2025 19:23
@Bert4 wrote:my phone has been stolen which obviously contained my SIM card. I have contacted o2 and explained what happened........
Pretty sure from that, the loss has already been reported.....
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

