Changed my product today and selected eSIM. Now I have no network connection

[Dismount]

I was expecting an email with eSIM activation link, but nothing.

Can't get into my O2 as it wants to send a security code to my phone, no network connection means no code received.

Stale mate.....

[MI5 · Accepted solution]

@Dismount 

Yep, that's the O2 way of screwing over customers.

Go in store with photo ID and if you can,, stick to a plastic sim to save such issues.

eSIM - How to activate  

[Enlli]

Yep, O2s systems designed by Wallace and Gromit

[MI5]

Not that good

[jonsie]

---

@Dismount wrote:

I was expecting an email with eSIM activation link, but nothing.

Can't get into my O2 as it wants to send a security code to my phone, no network connection means no code received.

Stale mate.....

---

Oh dear!

Yet again O2 show their customer contempt

[MI5]

Still can't figure out why anyone would think it a good idea!!

[jonsie]

Makes perfect sense to an imbecile!

[MI5]

Seems that's exactly how O2 consider their customers these days.

[jonsie]

And I bet the buffoon who devised this insane system got a promotion and a nice annual bonus!

[MI5]

Along with all the shareholders, at the customers expense.....