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download e-sim without App

HELP12233333
Level 1: Joiner
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on ‎02-07-2024 21:58

on ‎02-07-2024 21:58

I'm unable to access the O2 app as my number transfer has already occured prior to my e-sim download and therefore I cant access the O2 code that they send. without the code I cant access the app and therefore can't download the e-sim and activate my number. I'm in this endless loop- does anyone have any advice on how to download the e-sim without the app? Or access the app without having a code sent to my phone or using the security question instead 

 

Thanks 

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MI5
Level 94: Supreme
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on ‎02-07-2024 22:00

on ‎02-07-2024 22:00

@HELP12233333 

The best way is to go in store with photo ID and they will sort it or contact O2 to get one sent in the post. 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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