cannot receive phone calls or make calls since porting to O2 from Three

[CarlosD]

Since joining O2 i can only send text messages and use data.  Text messages i send do have my number on however anyone who calls me from mobiles/ landlines just bleeps and ends call. never rings.

Tried with MyO2 Agents, we go round in circles trying network resets then they say they will escalate it. after 10 days ( 2 x 5 days ) im told it will be escalated and fixed within 5 days again.

Apparantly O2 technical tried to call me back ( using the phone number i reported as not working ) so they were not help.

Ive had my first months rental credited and i have been offered £ 30 to buy a pay as you go sim so they can call me.

What can i do?  I am feeling very frustrated and let down. i cannot seem to get anyone who understands the problem either on app or phone number.

[jonsie]

I would try the social media team on Twitter (X) or Facebook

They are UK based and usually very helpful

Links below or within this link

Guide: How to find help & contact O2 

[CarlosD]

Already tried, you get automatically pushed to use the app.

[Enlli]

I recently used FB Chat. Slow but I wasn't pushed anywhere and things were eventually sorted

[CarlosD]

Unfortunately, not the experience ive had, it was automated, i had to select some options then it said use the MyO2 app. Which i've done again  at lunch time to be told it will be fixed in 3 - 7 days ref code CIT-A152922 which will be the 3rd time the'yve had 3 - 7 days.  not alot i can do apart from automated stuff. phone call was useless last night.