Get tech support for your O2 issues

Resolved! O2 recycle offer

Hi, I took out the offer on the galaxy fold where I would get an extra £250 for my phone if I traded it in on O2 recycle. The order email shows the offer however all paperwork I've had since only shows the actual recycle amount and nowhere does it me...

Resolved! Outgoing SMS slow to send despite full signal

Recently my outgoing SMS are taking many seconds to send. My signal is full and both incoming and outgoing calls work fine and as far as I know incoming texts are delivered quickly. Please can anyone help?

Resolved! Call Forwarding

There is an issue with the charging port on my phone and the phone is not getting any charge when connected to the charger. The phone has now died. Is there anyway I can set up call forwarding to an alternate number, via the O2 website (due to no lon...

Resolved! contact O2 to enable wifi calling

my phone wants me to contact O2 to enable this Iphone 11

Resolved! Bereavement

I need to speak to someone about my dad contact phone

Resolved! How to add a data plan to a new iphone12

I have just upgraded to an iPhone 12 with 5GB data plan (from an iPhone SE) but it seems not to have added the data plan automatically and won’t connect to mobile data only wifi. I can confirm I have switched mobile data on in settings. When i go int...

Resolved! Connected to WiFi, no Internet!

This is the 2nd time this has happened to my phone (Huwaei P20 Pro). It will be connected to the Internet but states no Internet access. I have tried every possible fix on Google (reboot settings, clear networks etc) and it still will not connect to ...

Resolved! Swapping phones

HiIts been a while since I've changed phones. Im only swapping from an iPhone 8 - 10Xr....but can't remember if I can just transfer all my stuff over - and simply pop in my old sim card into the new(er)! unlocked phone....and away I go, or If I need ...

Resolved! WhatsApp won’t work

So I can’t use WhatsApp , messages Instagram or Facebook. I’ve switched off internet and phone made no difference. All other devices in the house still working. 02 says no network issues.

Resolved! Internet no loading with 4g.

Basically, since upgrading to additional data (30gb to 250gb), I've been unable to connect to online services properly. Social media doesn't load, neither does YouTube etc.....Not sure if it's a coincidence of upgrading but it's been going on for aro...

O2

Forum Posts