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Resolved! Phones we cancelled are out for delivery anyway - what to do?!

My husband and I ordered iPhone 13s on 17 September but changed our minds the next day and called through to o2 who said our orders were logged for delivery but put me through to Returns and said everything was fine with cancelling them. I've now swi...

clare13 by • Level 1: Joiner
  • 785 Views
  • 5 replies
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Resolved! New sim for new iPhone 13

Hi there, I have just received my new iPhone 13 and I am due to keep my same number. However I have received a 5G SIM card, so do I need to use that sim to be able to have 5G network coverage? If so, how do I keep my same number? Katherine

KL4 by • Level 1: Joiner
  • 552 Views
  • 1 replies
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Resolved! Claiming free starter pack

Hi I am trying to claim free starter pack but I says I need a invoice but don't remember seeing one

Simon15 by • Level 1: Joiner
  • 478 Views
  • 1 replies
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Resolved! Poor coverage after moving to O2 from Tesco

I switched from Tesco Mobile to O2 in July looking for a better deal. I went with O2 as I know Tesco use their network and coverage had always been good with them. Since switching signal has been poor for calls and 4G. I don't know if coincidence or ...

Sara100 by • Level 1: Joiner
  • 1020 Views
  • 1 replies
  • 0 kudos

Resolved! Wanting to cancel a new order

Hii have placed an order this morning g for a new phone and contract. However, I have now received an email saying the phone is out of stock and they ha e no idea when it will be back in. I need a phone ASAP so would like to cancel my order and look ...

CER by • Level 1: Joiner
  • 3535 Views
  • 1 replies
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Resolved! Pick up of phone

My device has been successfully delivered to the local 02 shop , when will this be available to be collected ?

Tegan2610 by • Level 1: Joiner
  • 612 Views
  • 2 replies
  • 0 kudos

Resolved! Network problems France

I am not getting 4G in Paris, normally Bouygues is fine but since arriving it say 3G but won’t work at all ..

Resolved! No data roaming in France

Hello. I am in France and while voice calling works I am getting not data on the mobile network. I have compared settings to friends’ ones and there is no obvious difference. I have the international pack in my account. I tried changing the APN from ...

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