Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Travel abroad

what do I need to turn off to stop incurring charges.

gerty by Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

Resolved! O2 WiFi calling supported devices

Hello, Just would like to confirm the information about WiFi calling supported devices.On the website https://www.o2.co.uk/connectivity/wifi-and-4g-calling there is the list of supported devices. Is this list up to date? There is no iPhone 13 on the ...

Drakkarin by Level 1: Joiner
  • 3331 Views
  • 2 replies
  • 0 kudos

Resolved! O2 ruining credit file after cancelled contract

I am a PAYG customer and took out a contract for monthly last year, and for personal reasons I changed my mind later that day so cancelled it (and was assured this was done). Then the next day, the new phone and sim turned up (after apparently being ...

Resolved! Return old iPhone

I just bought a new iPhone 12 mini and was told I could send in my old phone for money off my contract. How do I do this please?

Al-B by Level 1: Joiner
  • 630 Views
  • 2 replies
  • 0 kudos

Resolved! Change bank Details

Good morningI have been trying to get my bank details amended for 2 months and dont seem to e getting anywhere. I need the direct debit to be taken from a different account from now on. Can you please advise how to do this?thanksMichelle

micha by Level 1: Joiner
  • 455 Views
  • 1 replies
  • 0 kudos

Resolved! iOS 15

Hi I updated my iPhone se to ios15.0.1 yesterday morning. Since I have had no o2 service,the phone is working really slow and completely unresponsive at times. I called o2 yesterday afternoon guy told me to reset settings , take sim out , turn off an...

Jss by Level 1: Joiner
  • 812 Views
  • 3 replies
  • 0 kudos

Resolved! Travel to pakistan

I am in Pakistan. And need to attend a very important call within 48 hours. Before coming to Pakistan from uk I have contacted the o2 and spoken to an adviser and she assured me that she has turn on the option to receive call but anyone trying to cal...

Sobia1 by Level 1: Joiner
  • 3172 Views
  • 1 replies
  • 0 kudos

Resolved! Bringing my number to o2

I entered my pac code when I joined o2, I have just activated my new sim, how do I keep the same number

GLD by Level 1: Joiner
  • 1020 Views
  • 1 replies
  • 0 kudos

Unlock O2 iPhone 4

The O2 page at https://www.o2.co.uk/help/device-and-sim-support/unlocking-an-o2-mobile-to-use-on-a-different-network states "The easiest way to unlock your device is in My O2:Log in to My O2 on your browserSelect ‘More’ in the menu bar at the top of ...