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Extra data allowance

Hi,I started this new contract in April. It gives me 30gb data allowance with 15gb extra allowance. I've been alerted that my 30gb has been used up and I cannot use any data. However I still have my 15gb?On the o2 dashboard it says I gave 15gb of dat...

Brennan by • Level 1: Joiner
  • 462 Views
  • 1 replies
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Resolved! Tracking phone repair

Hello, I recently sent my phone for repair, I sent the phone through special delivery so I could track it through Royal Mail and it arrived in England on Thursday 5th Jan. (I live in Northern Ireland). However since the phone arriving I have had no u...

Annie6 by • Level 1: Joiner
  • 515 Views
  • 1 replies
  • 0 kudos

iPhone unresponsive and can't switch off

My little boy touched my phone whilst on FaceTime and it seemed to lovk to a blank black screen couldn't end the FaceTime call and it still shows that screen on background apps now I can't open any icons and can't shut or reset the phone i can scroll...

Sunni by • Level 1: Joiner
  • 616 Views
  • 3 replies
  • 0 kudos

Resolved! Samsung S20 - WiFi Calling

Hi I upgraded my phone last year to the Samsung Galaxy S20 5G. Upon setting up my phone for the first time, I had WiFi Calling. This was great as we don't have hardly any signal in our area, so working off of the internet is great. However, Since pri...

Nic30 by • Level 1: Joiner
  • 853 Views
  • 3 replies
  • 0 kudos

call quality issue (for recipient)

issues over last 24 hours with recipient being unable to hear me properly (intermittent/broken/'fuzzy'), whilst I can hear them perfectly. SE 2020 handset received 3 weeks ago as an upgrade. Not reconditioned. Tried all obvious routes:Mics working fi...

Mils by • Level 1: Joiner
  • 648 Views
  • 3 replies
  • 0 kudos

Resolved! Overheating

My Xperia L4 is overheating and battery running low very fast. Only started this morning. Side sensor so hot can't touch it. Help!!

FJACK98 by • Level 1: Joiner
  • 754 Views
  • 2 replies
  • 0 kudos

Voicemail

Hi,I’m on an iPhone XR running the latest iOS (14.3) and I’ve just noticed the voicemail option on the iPhone app is not there anymore for me. I know other people on iOS 14.3 that have the option still.I’m not sure when it disappeared but I’ve tried ...

Axel23 by • Level 1: Joiner
  • 947 Views
  • 3 replies
  • 0 kudos

Resolved! Online chat

Hi how can I use the online chat? I need to discuss my bill but my phone has been cut off and I do not have another phone on which to call 02. Any suggestions?

LB2 by • Level 1: Joiner
  • 1020 Views
  • 3 replies
  • 0 kudos

Resolved! O2 Iphone: Wifi and BlueTooth keep turning themselves on even though I keep turning them off

Hi, My Wifi and BlueTooth keep turning themselves on even though I turn them off.I am new to Iphone.Apple suggested I look at Settings -> Mobile Data -> Mobile Data Network.In that section Mobile Data; Visual VoiceMail; MMS; PERSONAL HOTSAPOT; all us...

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