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Resolved! Text messages failing to send

For the last month or so about 2 or 3 times a day my text messages are failing to send but I've got signal, o2 say there's no problems in the area so any ideas ? I'm using a Samsung s10 plus

Shaun1972 by Level 1: Joiner
  • 2153 Views
  • 1 replies
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Resolved! Report phone stolen

Hello, I urgently need help, I need to report my stolen phone and sim, I don't know how to contact you since I don't have a phone to call,

Vincenzo1 by Level 1: Joiner
  • 428 Views
  • 1 replies
  • 0 kudos

Resolved! How to cancel a sim card - 14 day cease?

I had a call fgrom virgin offering me an upgraded package an dthey advised I had to have a new o2 sim. I dont need a sim - I have 2 o2 phones already in the household but as a bundle it made the bill cheaper. whenthe contract was emailed the price wa...

et2 by Level 1: Joiner
  • 756 Views
  • 1 replies
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Resolved! Terrible reception recently, & from 4G to 3G??

Why is it, in the last 3 weeks, in areas Ive used my phone in previously, I never had problems with phone calls and I'm also having problems where my phone is only showing a 3 G network as opposed to what it was, a 4G? I can't make calls in areas tha...

Michael11 by Level 1: Joiner
  • 1444 Views
  • 2 replies
  • 0 kudos

Free Apple music link does not work

Hi, I have a SIM only 12 months contract for now 2 weeks including a Free Apple Music for 6 months and the Free Apple Music link sent to me by text message on 1dec, redisrecting me to the PRIORITY App does not work. When clicked, it says “The Priorit...

Sophie33 by Level 1: Joiner
  • 528 Views
  • 1 replies
  • 0 kudos

Email Outlook

Hi i changed my email password at 10am this morning, now i cannot send any emails on my mobile, but i can receive, but on my laptop all works perfect, please help ? I get a message of cannot connect to server, plus keeps saying enter credentials ! Th...

NAT10 by Level 1: Joiner
  • 993 Views
  • 2 replies
  • 0 kudos

Resolved! Charges whilst abroad

I am told whilst abroad in the caribbean i will be charged if i don't which off my voicemail. Do I have to call O2 to switch this off or can i do it myself? Also am i charged if i receive a text message?

Saf by Level 1: Joiner
  • 488 Views
  • 1 replies
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Resolved! Need an address

I've upgraded my Android phone in which part of the deal is to return my old phone. However I didn't get an address where to send it. Please help. Also what info should I provide when I return it besides name, address and phone number? Many thanks

CM50 by Level 1: Joiner
  • 506 Views
  • 2 replies
  • 0 kudos