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Resolved! Ex trying to return my iPhone I paid 100 upfront

My ex came to the o2 shop and I paid the remainder of the device in store and put 1000 towards a new device. It’s still within the 14 days . He has barred my outgoing calls and is trying to get a refund. How do I stop this . The lady in the shop saw ...

No 4G

For the past 3 days I have had no 4G which has become a concern as I need my phone for work I've checked and paid all my bills and switched off my phone and turn it on again as well as reset it

Resolved! Newport

Hi I’m in Newport South Wales and I’ve been advised that there is a problem with the mast and I’ve not been able to use my phone (only through wifi) since Wednesday…do you have any updates please?

No signal. No answer

Hi. Have no signal. Trying tweeter,o2 app. Nobody answer. Can’t call o2 because no signal. Terrible. Restarted phone,no signal,checked status np19 9rz , no issues still no signal. Thanks. Kris

Resolved! Data

My data is not working for me. i can only use wi-fi. Why ?

Resolved! 5g sim

I’ve just purchased an iPhone 13 pro and I hzz as be copied the data from my existing iPhone 7plus. Can you let me know if I have to get a new sim or if I can just swap the sim from my iPhone 7

Resolved! Cannot receive TXT messages

When I joined O2 I brought my number from EE, but my number has not been ported properly as I cannot receive TXT messages, my wife number done at the same time is OK

Xperior 10 II

My Xperior 10.II has started to turn itself off randomly, repeated times, whilst in use. E.G, just on a call and entering apts into my calender and phone shuts down, then auto restarts then initialising!!The device has not been damaged, dropped, wet ...

Resolved! New sim

I have mistakenly ordered a 5g sim for my iPhone XR will it work thanks

I was promised a chromebook with my new S21 phone which has not arrived a year later

Where is my gift?

O2

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