Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Ive just got an iphone 13, set it up ok but now want to rest my old iphone7 plus to give to an elderly person with no phone. It keeps asking for 'screentime passcode' 4 digits? If I ever set this (have grandchildren so might have done!) I dont remebe...
How do I speak to a human advisor instead of pre programmed bot! Contact us is useless! And when you ask to be contacted they don’t do nothing! No wonder everyone is going to EE I will be well done 02 . 12 years a customer it won’t be 13
Just got my son his first son last week.When we installed the Sim, there were missed calls to the number, which have been followed up with texts.I have contacted the numbers, one of which was Nat West Bank to try to get him off their records.We've ha...
I have an iphone 7plus. I usually have no issues with signal but am experiencing some today. Top left of screen is 3 dots where the signal should appear. I have tried everything. Turned phone off, Removed sim and then put back. Turned off wifi to see...
I have two issues, 1 being how do I change my phone over I tried to do it ages ago and O2 said it would be ready on Tuesday (about 2 weeks ago) and nothings changed. My 2nd issue being how do I add my military discount onto my phone bill and simCard ...
Hi I have just upgraded my iPhone and transferred all data across phone to phone. I gave WiFi but no network and cannot make a call or send or receive text messages
SIM card not arrived
I am new to O2 and this is my fourth day and sim swap hasn’t taken place yet. I am not finding any reasonable answers. O2 website is throwing an error and online help said it would take 24 hours on Thursday but now it’s more than 72 hours and still n...
I have had an upgrade new phone and Because I was having network issues I was advised to out in the new sim and do the sim swap I have followed the steps and did receive a code the signal has gone from old sim it has been over 7 hours and my new sim ...
Hi, I'm trying to cancel my O2 SIM. It's linked to a router, so no phone access. The shop can't help us and I have to say, I'm finding your website frustratingly difficult to find coherent information on. Can you help, please? How can I cancel a SIM ...
