Get tech support for your O2 issues

Resolved! Can receive but not make calls in Norway

I arrived in Norway last Friday, got the welcome to Norway message and mobile data. But I cannot make calls. I have spoken to o2 a few times and reset my network, removed my sim and put it back, all to no avail. I am continuing onto Other parts of Eu...

Resolved! Not received extra £250 after recycling my old phone.

Hi, I have received payment for a recycled device (£2) when I upgraded to my Samsung Galaxy Z Fold 3 but have not received the extra £250 as I was advised. Can you help,many thanks Michael

Not receiving authorising Text Messages/OTP’s after porting to O2

I ported recently from LYCA to O2 on 15th March, since then I am not able to receive any authorising OTP Text messages. Called customer care multiple times but none worked so far. Normal text messages from friends and family are fine but anything fro...

Resolved! 3G Active But No Internet Access in Austria

I’ve just arrived in Austria on a short trip from the UK. Received the usual O2 text letting me know I can use data abroad as usual but despite having a 3G signal I cannot get any internet access other than through wifi. All data roaming etc is switc...

Resolved! Disney plus

Appear to be being charged on both my tablet and mobile for one subscription. I cant cancel one or either at Disney plus, it brings me back to the o2 website, And i cant find a help topic.

Resolved! It says 'your account is not linked to this order'

When i log i to verify my new order it says 'your account is not linked to this order'. I've tried everything to sort it out, getting bit fed up now.

Resolved! Contacting O2 re repair

Got an upgrade some time ago, phone not working correctly, camera keeps crashing. How do I send back for repair? Passed the 30 days limit but I have insurance. Everytime I click on 'contact us' it takes me round in circles, can't see a number or emai...

Resolved! I'm a victim of fraud

Hi there I recently had a call of someone I believed to be o2 but now having looked back I believe I was a victim of fraud, I have changed my password back to something only I would know now but I've looked and I've got an I phone on order which I di...

Resolved! Promise to pay

Hi, Could I promise to pay my bill on the 5/04/2022?(Next Tuesday)? I have started a new job with monthly payment so bill have altered slightly. Everything will stay the same with my next payment. I am due to get cut off tomorrow and wish to stop thi...

Resolved! Wembley Stadium

I know Wembley Stadium is sponsored by EE but it now seems impossible to get any data connection from O2 when there for an England game. Is there anything I can do, I’m on a 5G tariff on an iPhone13 Pro. Boz

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