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Phone network connection

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spayne4
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on ‎22-06-2022 21:41

on ‎22-06-2022 21:41

My bill started from the 17th June, however today is the 22nd and I am still not connected. I was supposed to be transported from Vodafone to O2 today, My phone has been off all day and I am still not connected. I have a message that says 'Sim not provisioned for voice' and I am unable to make or receive calls. I need my phone for an elderly relative emergency contact, how do I resolve?

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MI5
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on ‎22-06-2022 22:08

on ‎22-06-2022 22:08

@spayne4 

Have you rebooted the phone?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎22-06-2022 22:08

on ‎22-06-2022 22:08

@spayne4 

Have you rebooted the phone?

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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spayne4
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on ‎22-06-2022 22:21

on ‎22-06-2022 22:21

Yes, several times. I was told to keep it off til 6pm. I have checked every hour since.

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MI5
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on ‎22-06-2022 22:43

on ‎22-06-2022 22:43

It's important you contact O2 then @spayne4 as there may be a problem with the port, a faulty sim or an account issue that needs addressing.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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spayne4
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on ‎22-06-2022 23:36

on ‎22-06-2022 23:36

My issue is resolved

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