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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3071 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5097 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16056 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8153 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7518 Views
  • 6 replies
  • 0 kudos

Resolved! No signal after porting

Hi I switched providers to O2, provided my PAC and put my new sim in when it arrived. The switch did not happen for a couple of days and I did not have access to my phone number. I spoke to customer services who said the porting was scheduled for tod...

FD6 by Level 1: Joiner
  • 3234 Views
  • 2 replies
  • 0 kudos

Resolved! no 02 signal

hi i have no 02 signal on my devise  

naimh by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Resolved! Struggling to get a good signal

HiI have just transferred over to O2 from 3 but I am struggling to get a decent signal. It says I am in an area with good coverage. Any ideas?

Resolved! Iohone 13 broke

Iphone 13 dropped into water and won't work. I thought they were suppose to be waterproof

Patricia3 by Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos

Resolved! How do I roam my number

Kindly please asssit to roam my number. Currently, in Amsterdam and thought I could use my number to call and browse but it’s not working. Urgent!

Lekeleo by Level 1: Joiner
  • 199 Views
  • 1 replies
  • 0 kudos

Previous bill

HeyI am trying to view my previous detailed bill from February but every time i go onto the previous bill page, it will show my current bill and then when i go to amend it, nothing updates Trying to view historic phone charges Any one got a solution?

Resolved! Trying to activate my "extra"

Trying to click on the activate button for 3 months free audible as my extra. It diverts me to a page that says it doesn't exist any more.

Katie89 by Level 1: Joiner
  • 337 Views
  • 1 replies
  • 0 kudos

Resolved! galaxy watch 4

Hello I tried to answer a call on my watch while I was out without my phone and it wouldn't let me answer the WhatsApp voice call or regular phone call, when I tried to call back it allowed me to make an outgoing phone call,is there a way I could ans...

mikey4 by Level 1: Joiner
  • 1180 Views
  • 2 replies
  • 0 kudos