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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15389 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! No indoor reception at Norton Fitzwarren, Taunton, Somerset

Hi everybody, we just moved to Norton Fitzwarren, Taunton, Somerset. I had a Vodafone sim which we find out that had no reception/signal in the house. We checked Ofcom and saw that O2 has good signal at either indoors and outdoors in our area. So, we...

aegunes by Level 1: Joiner
  • 301 Views
  • 2 replies
  • 0 kudos

Resolved! OTP's not being received

Hi,I ported my number to o2 Tuesday ( 2 days). I am having problems receiving OTP's but only from some providers. Have tried restarting phone, using an alternative phone, all to no avail. I did a chat where I was told to restart my phone, when i said...

Dg9 by Level 1: Joiner
  • 2567 Views
  • 13 replies
  • 0 kudos

Resolved! Phone thinks I’m in turkey not in Greece

Both my son and and I have incurred charges since being in Greece (Kos) we’ve received texts welcoming us to turkey and Albania? Managed to get phones back into correct network now but not happy about paying these extra fees. Has anyone had a similar...

Resolved! smartwatch

I've bought a 4g smartwatch but cannot connect to o2 network ,anyone help please

glynis by Level 1: Joiner
  • 522 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to extend time to voicemail, MMI failure.

I am utterly fed up with customer support, I have been talking to them for two weeks trying to extend the delay to voicemail to 30 seconds. At their request I have entered all sorts of MMI codes all of which go through except **61*901*11*30# which ge...

PeterC3 by Level 1: Joiner
  • 2960 Views
  • 10 replies
  • 0 kudos

Resolved! Disney channel extra not loading

Got a free extra for going with 02 and chose Disney channel, and it's coming up with error 404, any help please x

Fiona11 by Level 1: Joiner
  • 375 Views
  • 1 replies
  • 0 kudos

Resolved! No sound

No sound on pixal 6 ,done factory reset 

Jimr5 by Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! Smartwatch

Can anyone help me. I can't pair my smartwatch to me new galaxy s22. I've got a Samsung smartwatch 3 and it won't pair.

Chriscool by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Apple watch

Hi I’ve got a pay monthly iPhone linked to an Apple Watch but keep getting error code 14 when I’m trying to link the mobile data. Any ideas? they’ve already tried unlinking then linking and turning off the devices. I’ve reset the Watch too and the iP...

Anon8 by Level 1: Joiner
  • 1583 Views
  • 5 replies
  • 0 kudos