This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Start a conversation

Account Issues

Since joining O2 from another provider I have loved it. I was on a rolling contract of £12.99 a month, but decided to upgrade to a new phone & contract, which I did. The new phone arrived and contract etc was adjusted on the app and website according...

CJ10 by • Level 1: Joiner
  • 608 Views
  • 1 replies
  • 0 kudos

Wrong number

I added a bolt on of £10.50 to the wrong number this morning. It went to (REMOVED) and it should have gone to (REMOVED). Can this be changed

No response from customer services

Twice now I have emailed O2 to complain about poor mobile data provision in Shrewsbury town centre. Twice they have acknowledged my complaint telling me they would respond within 7 days. First email from them 31st Dec and second 20th Jan. I suspect O...

Avinunca1 by • Level 2: Apprentice
  • 2785 Views
  • 15 replies
  • 0 kudos

Call that I have no knowledge of Making

I have received my latest bill and have a charge indicating that it has come from Bosnia & Herzegovina. I have not made this call and don't even have the number in any way on my phone. How can this happen??

Bobby-A by • Level 1: Joiner
  • 1249 Views
  • 7 replies
  • 0 kudos

Resolved! Flawed process when changing to eSim

Yesterday I spoke to O2 support to request a change to eSim. The first thing that happened was the old physical sim was deactivated. I received after an hour or so an email with the esim link. I couldn't get it to bring up a QR code on my laptop. I o...

Avinunca1 by • Level 2: Apprentice
  • 4064 Views
  • 8 replies
  • 0 kudos

My o2 app

I can’t log in to the my o2 app… I’ve tried resetting my password, but it keeps saying I can’t do it yet. Says if I’m new can take up to 48 hours, but I’ve had my contract for ages

John82 by • Level 1: Joiner
  • 501 Views
  • 1 replies
  • 0 kudos

Resolved! E sim activation

I have bought an eSIM for an iPad and it will not activate, can you help, I have phoned many times now to speak to the O2 staff to no avail.

PDT by • Level 1: Joiner
  • 1243 Views
  • 3 replies
  • 0 kudos
Top Kudoed Authors
View All
Top