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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6524 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1298 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2820 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2539 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1903 Views
  • 6 replies
  • 0 kudos

Resolved! Best Contact deal

Need help is it best I come in for contact 

Em17 by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Resolved! Device plan

Hi. I want to pay off my device plan and move back to pay as you go. Thanks.

Resolved! Disney plus

How do I cancel Disney plus before the free period is up?

LeahDodd by Level 1: Joiner
  • 50 Views
  • 2 replies
  • 0 kudos

Resolved! Struggling to get date etc

Struggling to get data or send txt messages even with 3G and 4G signal

Laura42 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Resolved! New Pay Monthly Order

Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc ...

jambog5 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos