Get tech support for your O2 issues

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Resolved! Problem with setting up Huawei E3372 Dongle for a friend

After connecting the Dongle to the laptop, it fails to connect to the Network - says not registered

Resolved! I’ve lost som cards for 2 of my phones

I’ve lost the SIM card for 2 of my phones

Resolved! Best Contact deal

Need help is it best I come in for contact

Resolved! Device plan

Hi. I want to pay off my device plan and move back to pay as you go. Thanks.

Resolved! Disney plus

How do I cancel Disney plus before the free period is up?

Resolved! I needed proof of usage!

I needed proof of usage

Resolved! Struggling to get date etc

Struggling to get data or send txt messages even with 3G and 4G signal

Resolved! Galaxy Watch 4 Classic 46mm - LTE - Sim not provisioned for Voice

Hey guys. I'm getting no help from the O2 Support pages as they dont seem to have any knowledge base on the watch yet. Also they seem to have disabled the Chat feature. Anyway, I've got the Galaxy Watch 4 Classic. When it arrived it came with the E-S...

Resolved! New Pay Monthly Order

Hi there, I placed an order online on Wed 10/11 and apparently all was set, o2 have charged me the £50 upfront free for the handset but heard nothing since then. The item was a Samsing Galaxy Z Fold 3 5G 512gb. I signed various credit agreements etc ...

Resolved! How to change account name and payment information from my mother to me?

Does anyone know how I can change my account details from my mothers information to mine? ( account name and payment info) She opened the account for me when I was younger and I want to take it over now. I have already looked at the My 02 help page b...

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