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Resolved! Hello I'm looking for some advice regards to a upgrade but I've chosen the wrong variant of Samsung

Will somebody point me the right direction please. I have just upgraded to a new device and I wanted the Samsung galaxy s24 ultra but I've been delivered a Samsung galaxy s24 instead It is entirely my fault because I didn't see it at the time I paid ...

verification texts/iMessage activation failure & not receiving calls from random numbers

Hello everyone, I have been having problem with my line for a while not being able to receive verification texts from banks etc which is massive problem. Connected to that I believe is the fact I cannot enable iMessage anymore as it fails to activate...

Location services not working

After a couple of months tearing my hair out and getting unhelpful responses from O2 I spoke to someone today who fixed my problem. A while back I accidentally removed age verification from my kids phones and couldn’t re-enable it. I called O2 and th...

Resolved! I need back code for eSim please

I am new here l need back code for eSIm

Help to recover a lost number!

Hello. This is a complicated request so please bear with me on a long explanation! My wife got her first mobile in the mid 90s on what was then the Cellnet network. After some number format changes the code became an 07712 one. This has been her numb...

Resolved! Ear Pod Code

Hi- I have just spent 45 minutes on the phone to one of your agents, when she finally sent me a link it was just to log in to my O2 account, I am beyond annoyed as when I tried to point that out she hung up! When I bought my Apple Watch I was promise...

META apps

I can’t get internet connection to use WhatsApp or messenger or instagram. All other apps working and it’s regardless whether I’m using WiFi or my own data. Thanks

My sim is barred

I got told on Friday that my sim would be unbarred in 24hrs and it’s still not, I can’t top up my phone or ring customer service

Resolved! eSIM swap when in the EU

Hello,I realise that there are already some questions about this but the answers are varied. Question (in 2 parts):1 - If I am abroad (in the EU principally) using an already activated / enabled eSIM can I have that eSIM transferred to a different ph...

Serial Number Entery

Hi, I recently got a new o2 sim card and wanted to transfer my old number onto the new sim card. After going through the form and getting towards the end, as i go to type in my serial number it will not let me delete the exemplary one or type in mine...

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