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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2957 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5052 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15847 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8064 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7449 Views
  • 6 replies
  • 0 kudos

Resolved! Mystery Chrages

This morning I recieved two (2) texts This morning stating that I have placed an order. Order numberNC16675191 (that is text onw (1)Tex two staes this (new) order is forOvercharge Allowance harges for callSMSMMSIntenational TextsVoicemail. I DID NOT ...

ErnieK by Level 1: Joiner
  • 278 Views
  • 3 replies
  • 0 kudos

Resolved! Text re: purchase I have not made

Received a text today from O2 referencing an order NC[Removed] - I have no idea what this is and have not made any purchases or changes. The notification came at 2 am. Is this a scam? or something else?

Elf by Level 1: Joiner
  • 419 Views
  • 3 replies
  • 0 kudos

Resolved! Migrating from virgin

Hi i have downloaded 02 app as new customer from virgin. However i cant log into account

Ga80 by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Apple Watch ultra error code 04

Hi there, can anyone help with my problem, I have the Apple Watch ultra and recently had problems with a software update. Apple told me to reset the watch which I did but also removed my connected o2 plan. Now when I set it up it gets to the mobile s...

Ad1982 by Level 1: Joiner
  • 406 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

I received my SIM card last Friday beacuse I lost the phone and SIM card and now I’m tryna accses my iCloud but it need my phone and this new SIM card that I send it doesn’t work can’t call or do anything

Leon211 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

Resolved! Claim Galaxy Buds pro 2

It's been 30 days since I bought the S23 ultra. - how long will the text message with the voucher go to buy the headphones that came with the phone?

Aniaaa by Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

Can't see my bill

I can log on to MyO2 but although my name and email address are there there is no means of accessing my bill

Resolved! esim

I have a new O2 connection (Pay M) and I am going to port in my existing number. I wanted to know once I port-in O2 supports e-sim for my account straight away or do I need to pay any extra to avail this facility?

srsnth by Level 1: Joiner
  • 275 Views
  • 4 replies
  • 0 kudos

Resolved! Private numbers

Don't no if this goes here so I got a call from a private number on Tuesday im waiting on a call from my daughters health visitor and it comes up private number when I looked at my history it saying it was blocked using the google pixel 7 pro any hel...

Pipstop78 by Level 10: Inspirational
  • 512 Views
  • 2 replies
  • 0 kudos