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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5979 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1038 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2303 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2167 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1601 Views
  • 6 replies
  • 0 kudos

Resolved! View old bills

I have signed into my account but it will only show me my latest bill. I can no longer see how to view old bills and I need these for my accountant.

MP54 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! text over WiFi

I am in a not spot for O2, so rely on WiFi call to make and receive calls. But this does not allow for texts other than iMessages. EE network does allow texts over WiFi. Why does O2 not do this?

RLHDevon by Level 1: Joiner
  • 92 Views
  • 2 replies
  • 0 kudos

Resolved! Data

Can I use my data abroad 

Josh8 by Level 1: Joiner
  • 36 Views
  • 1 replies
  • 0 kudos

Resolved! Nintendo switch lite

Can you let me know will the Nintendo switch come back in stock please 

Kayla3 by Level 1: Joiner
  • 53 Views
  • 1 replies
  • 0 kudos

Resolved! IPhone13

Hey I ordered an iPhone 13 and its out of stock any update on when it will be in stock?

Ben007 by Level 1: Joiner
  • 75 Views
  • 3 replies
  • 0 kudos

Resolved! Network Coverage issue

I am moving to an area where there is no O2 network coverage. I have walked around the village and can find no signal anywhere. I have heard about devices which allow you to create your own small coverage area either by boosting any signal which can ...

Joe16 by Level 1: Joiner
  • 135 Views
  • 4 replies
  • 0 kudos

Resolved! O2 have been awful so far

I’ve been trying the keep my old number for 2 weeks what’s going on? And when I phone o2 they hang up!

Claire29 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Resolved! returned during 14 day period but no more communication

Hi, looking for some help. I decided to upgrade my phone and went with an iPhone 12 Max pro. Before it arrived, I had changed my mind after realizing it would be too large (I currently have an iPhone SE). Knowing that there's a 14 day cooling off per...

nosim1970 by Level 1: Joiner
  • 149 Views
  • 3 replies
  • 0 kudos