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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! forgotten lock screen password

Hi. I've changed my lockscreen password and before i made a note of it, my session timed out, now i can't get into my phone. Can anyone help me please?

Adult Content

I have tried snd been told twice that my under 18 block has been removed. Done the age verification with credit card, altered my settings, re booted phone but still no joy. Anyone out there any ideas as to how to resolve please?

Mobile WiFi Device

I have recently noticed that my mobile wifi device is not charging. I have checked the charging cable with my mobile phone and that is working as is the as is the plug..there seems to be an issue with the device battery can this be recti...

DjGora by Level 1: Joiner
  • 2 replies
  • 0 kudos

New O2 SIM isn't working after changing from old network

Hi, I recently changed network from a Tesco SIM (that was included as part of a contract to pay off the cost of my phone). Paid off the phone and swapped to O2 over 48 hours ago. Sent the PAC code as part of the process. SIM arrived yesterday and it ...

Solemnsir by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bad signal at home all of the sudden

I used to have good signal at home but recently it seems to keep getting worse. Stuck with 1 bar of signal at home now which isnt great. Both myself and my wife are on 02 and both experiencing same issues. Tried the usual steps but still just 1 or if...

Renji99 by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Nee sim swap

Hi, I have recently been upgraded to the Samsung s21 and received my new 5g sim. I think I may have accidentally deleted my activation code for the new sim to the new device, and now I'm unsure how I can activate my new sim?

Resolved! Paying for Disney but cancelled it ages ago

Hi my next bill includes Disney but I cancelled it already. I need to get my money back.I saw an answer to someone else with the same problem but the phone number doesn't work. You get given 2 options. 1. to make a payment or 2. Billing. Pressing 2 j...

Mumksb94 by Level 1: Joiner
  • 7 replies
  • 0 kudos