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Forum Posts

Bill showing a daily text being sent when abroad

Hi, My bill is showing i'm sending a text message daily to a random number whilst im abroad in the middle east costing 41p each time. My data roaming is off and I have travel bolt ons on my account. Please can you explain what is happening? I've been...

WillM by Level 1: Joiner
  • 1065 Views
  • 5 replies
  • 0 kudos

Resolved! Phone not registered to a network

setting up my new phone and sim. Have transferred all contacts, apps etc but when I try to make a call, on either my old or new phone, both say phone not registered to a network. How long should it take for my new sim to activate and does it mean I c...

kmc by Level 1: Joiner
  • 546 Views
  • 1 replies
  • 0 kudos

PKXD

PKXD game keeps crashing on my daughter's Alcatel tablet. I've tried it on my Huawei and it works fine, but on the Alcatel it closes the app as soon as it loads. I've tried uninstalling the updates from the playstore and reinstalling the app, and it'...

Aria84 by Level 1: Joiner
  • 907 Views
  • 2 replies
  • 0 kudos

iPhone X loss signal

Hi anyone found a solution to the signal bars random dropout on iPhone X been happening for a year or more with promising fixes in the pipeline but nothing 掠 would my iPhone X support esim and could this fix the problem ?I have heard antenna hardware...

iPhones by Level 1: Joiner
  • 653 Views
  • 3 replies
  • 0 kudos

WhatsApp transfer

I have moved from iPhone to Samsung and my WhatsApp chat history is not transferring. Can anyone advise how its done

Mary4 by Level 1: Joiner
  • 587 Views
  • 2 replies
  • 0 kudos

Resolved! Redeeming Disney+ extra

The link I've been sent to redeem my extra will not work

Kerry7 by Level 1: Joiner
  • 893 Views
  • 5 replies
  • 0 kudos

Resolved! my SIM card does not work anymore

I didn't use my SIM card for 2 months later when I place the SIM card in the the phone the SIM card could not register any more. I took out and placed back same issue. I tried another SIM card on that phone and it works. I tried that SIM on another p...

SIMY by Level 1: Joiner
  • 564 Views
  • 1 replies
  • 0 kudos

Corporate VPN Blocked

Hi, My corporate VPN is being intermittently blocked by O2. The same issue does not occur on other mobile networks. I have raised a ticket with O2 which is still open. Has anyone experienced this issue before and, if so, what was the resolution? This...

ZG by Level 1: Joiner
  • 1168 Views
  • 4 replies
  • 0 kudos

4G+ issues

I'm hoping someone can help. My 4G connection keeps changing to 4G+ and when it does my connection speed drops to a very slow speed (less than 1mbps) or has no connection at all. This is continuously rendering my 4g connection unusable. I'm using a G...

jhicks by Level 1: Joiner
  • 1196 Views
  • 3 replies
  • 0 kudos

Resolved! Virgin media call

I have had to call Virgin from my mobile. It's 0345 454 1111.Is this number included in my minutes therefore free?Regards

Splatty by Level 1: Joiner
  • 2581 Views
  • 3 replies
  • 0 kudos